Frequently Asked Questions

I am a Museum Member, how will I receive my “Discount & Early Access” code?
Colorado Railroad Museum Members receive the first opportunity to order Polar Express™ Train Ride tickets each year! All Members who have ACTIVE membership accounts at 7:30AM Thursday, August 1, 2019, will receive their membership access & discount code at their current email address on file between 8:00-8:30AM, before sales open at 9:00AM August 1, 2019.

How do I become a Museum Member?

The Colorado Railroad Museum offers a wide range of annual Membership options for individuals and families. Benefits, costs and Membership levels are listed online here. Don’t wait, join/renew your membership online today!

Which side of the train has the “best” view?

This year the focus during the train ride is on the performances taking place in the cars themselves! The characters will come alive right down the center of your train car as you travel to the North Pole. Once the car has stopped at the North Pole children will have the opportunity to stand and watch out the window towards the inside of the track for the best view.

Will I get to meet the Conductor of the train?
Yes, he will call “All Aboard” when the train is ready to leave the station. There will be other storybook characters on board the train as well, so you won’t want to miss this exciting train trip.

Can I return my tickets for a refund?
No, we do not offer refunds. Tickets can be exchanged for a different day and time for a $4 per ticket exchange fee, and with enough notice before the originally scheduled event. Contact the Colorado Railroad Museum directly for exchanges at 303-279-4591.

If I haven’t read the book or seen the movie will I still have a good time?
Yes, you can read along or just listen as we read the story book on our adventure to the North Pole. But, if you have read the book or seen the movie you should feel like you’ve just stepped off the pages…as we recreate the story with your child as a part of the cast.

Why should my children dress in their pajamas?
In the story, all the children taking this magical train ride are awakened from their beds on Christmas Eve. Join the fun by bringing your children in their pajamas. Adults are also welcome to join the PJ party fun. *guests will be outside as they wait for the Polar Express to arrive, make sure to wear warm layers.

Where can I buy a copy of the movie or story book in advance?
During The Polar Express event, please stop by the Colorado Railroad Museum Depot General Store for books, videos, games, and other holiday gift ideas. Many items are also available in our online web store.

What is included in the First Class Child Gift Bag?
It is a surprise!

How long is the experience?
Each performance will be about 75 minutes long.

Will my child get to meet Santa personally?
Yes, Santa will make an appearance at the North Pole and board the train to present the “first gift of Christmas” to each ticketed child. Santa will also sit next to the boarding area to pose for photos with guests as they depart. Bring your own camera & photographer.

Will the event be canceled because of weather conditions?
No. The Polar Express Train Ride is an all-weather event and will operate rain, snow or shine.

ABOUT THE POLAR EXPRESS™ TRAIN RIDE
Official THE POLAR EXPRESS™ Train Rides are licensed by Rail Events, Inc. on behalf of Warner Bros. Consumer Products, Inc. Since 2005, Rail Events, Inc. has held the exclusive license to operate THE POLAR EXPRESS™ Train Rides in the US, Canada, and the United Kingdom. THE POLAR EXPRESS and all related characters and elements are trademarks of and © Warner Bros. Entertainment Inc. Based on THE POLAR EXPRESS book and characters TM & © 1985 by Chris Van Allsburg. Used by permission of Houghton Mifflin Company. All rights reserved.

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