THE POLAR EXPRESS™ TRAIN RIDE FAQ

THE POLAR EXPRESS™ Train Ride

The story of The Polar Express is being theatrically re-created so you and your family can be immersed in the sights, sounds and intrigue of this classic children’s tale. Prepare to be surrounded by the magic and wonder of the holiday season!

November 10-11, 14-18, 23-25 28-30
December 1-2, 5-9, 12-16 & 18-23

Show Times: 5:00PM, 6:30PM, 8:00PM

Tickets: $30-$80 (for children ages 2-11), $40-$100 (adults)

Get all the event details

Why should my children dress in their pajamas?

In the story, all the children taking this magical train ride are awakened from their beds on Christmas Eve. Join the fun by bringing your children in their pajamas. Adults are also welcome to join the PJ party fun.

*guests will be outside as they wait for the Polar Express to arrive, make sure to wear warm layers.

If I haven’t read the book or seen the movie will I still have a good time?

Yes, you can read along or just listen as we read the story book on our adventure to the North Pole. But, if you have read the book or seen the movie you should feel like you’ve just stepped off the pages…as we recreate the story with your child as a part of the cast.

Which side of the train has the "best" view?

This year the focus during the train ride is on the performances taking place in the cars themselves! The characters will come alive right down the center of your train car as you travel to the North Pole. Once the car has stopped at the North Pole children will have the opportunity to stand and watch out the window towards the inside of the track for the best view.

Where can I buy a copy of the movie or story book in advance?

During The Polar Express event, please stop by the Colorado Railroad Museum Depot General Store for books, videos, games, and other holiday gift ideas. Many items are also available in our online web store.

Will I get to meet the conductor of the train?

Yes, he will call “All Aboard” when the train is ready to leave the station. There will be other storybook characters on board the train as well, so you won’t want to miss this exciting train trip.

How long is the experience?

Each performance will be about 75 minutes long.

Will my child get to meet Santa personally?

Yes, Santa will make an appearance at the North Pole and board the train to present the “first gift of Christmas” to each ticketed child.

Santa will also sit next to the boarding area to pose for photos with guests as they depart. Bring your own camera & photographer.

Can I return my tickets for a refund?

No, we do not offer refunds. Tickets can be exchanged for a different day and time for a $4 per ticket exchange fee, and with enough notice before the originally scheduled event. Contact the Colorado Railroad Museum directly for exchanges at 303-279-4591.

What are the seating arrangements?

Red Candy Cane Hall & Coach Guests start in the Polar Express Depot Building and ride in a Passenger Coach.

Orange Sugar Cookie Diner & Coach Guests enjoy the first portion of the performance in a Dining Car and ride aboard a 1880s era Passenger Coach.

Green Mistle Toe Coaches Guests enjoy the performance in the comfort of two Passenger Coach cars.

Blue Sleigh Bell Private Cars Guests enjoy intimate seating in our luxury 1880′s era Business Car and ride in the recently restored Uintah Combine Car No. 50.

Pictures of the performance areas and train cars are available here.

How do I purchase tickets?

Tickets can be purchased in advance online.

Ticket Fares:

Red Candy Cane Hall & Coach
November 10-11 & 15-18 – $40 adults, $30 children (ages 2-11, under 2 is free).
November 23-25 & 28-30, December 1-2, 5-9, 12-16 & 18-23 – $50 adults, $40 children (ages 2-11, under 2 is free).

Orange Sugar Cookie Diner & Coach
& Green Mistle Toe Coaches
November 10-11 & 15-18 – $50 adults, $40 children (ages 2-11, under 2 is free).
November 23-25 & 28-30, December 1-2, 5-9, 12-16 & 18-23 – $60 adults, $50 children (ages 2-11, under 2 is free).

Blue Sleigh Bell Private Cars
November 10-11 & 15-18 – $90 adults, $70 children (ages 2-11, under 2 is free).
November 23-25 & 28-30, December 1-2, 5-9, 12-16 & 18-23 – $100 adults, $80 children (ages 2-11, under 2 is free).

When purchasing tickets, select your desired ticket level and performance date.

Members receive a $3 discount per ticket. The discount will be applied when you enter your Member Access Password while purchasing your tickets. If you did not receive a Access Password via email contact Museum Staff.

Will the event be canceled because of weather conditions?

No. The Polar Express Train Ride is an all-weather event and will operate rain, snow  or shine.